ERP and CRM systems

ERP is the full form for Enterprise Resource Planning system which is used to manage business activities of an organisation. ERP software helps to implement all the activities in an easy and automatize manner and also gives you a planned way of how to utilize the resources of the company. CRM is the full form for Customer Relationship Management and refers to the practices of analyzing and managing the customers interactions all the data of the customers is stored in ERP.
The various customer interactions can be recorded through ERP. These interactions can be phone calls, email, message or face to face interaction. The major benefits of ERP are customer satisfaction, better performance, quick action, time saving, high productivity and inventory control.
The work of ERP and CRM systems can be done by the G.A.P OSM software as it helps to manage both the logistics as well as non-logistics part of the organisation. The main components of ERP are-
  • Accounting
  • Manufacturing and Distribution
  • CRM
  • Human Resource with Payroll features
  • Stock and Sales figures

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